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Update: 3 August 2022

On Tuesday 2 August, Wordfly advised Melbourne Symphony Orchestra that no MSO customer data was affected as part of the recent security incident. We continue to urge our email subscribers to exercise normal caution with emails received from unknown sources.

Melbourne Symphony Orchestra uses Wordfly, an email marketing service product, to communicate via email with its audiences. Wordfly is used by many arts, cultural and not-for-profit organisations in Australia and around the world.

Melbourne Symphony Orchestra has been advised by the operator of the Wordfly service that it is currently experiencing a global network outage due to a recent security incident.

Wordfly informed Melbourne Symphony Orchestra on Saturday 16 July that some names and email addresses of those subscribed to our communications may have been accessed by an unauthorised person or persons in the course of the security incident. Wordfly have stated there is no evidence that any data has been, or will be, further misused.

Melbourne Symphony Orchestra, alongside our industry peers, is monitoring the situation closely and we are in continued communication with the operator of the Wordfly service, who is working to remediate the situation. We have resumed email communication with our customers and subscribers using an alternative provider.

Wordfly is used for our newsletter distribution. As such, there is no evidence that other information that may be associated with your Melbourne Symphony Orchestra account, such as passwords and ticketing history, has been impacted in any way.

No financial information, passwords or phone numbers of Melbourne Symphony Orchestra subscribers are made available by us in any form to the operator of the Wordfly service.

Subscribers to Melbourne Symphony Orchestra mailing lists do not need to take any specific action, but we do urge our email subscribers to exercise normal caution with emails received from unknown sources. We will post any updates on our website and directly email customers when possible.

For further information, please contact us at privacy@mso.com.au.

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